Refund & Return Policy
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Thank you for shopping with us. We follow U.S. e-commerce standards and provide a clear, fair, and consumer-friendly refund policy. Please read this policy carefully before making a purchase.
1. General Refund Eligibility We accept returns and issue refunds under the following conditions: Items must be unopened, unused, and in their original, sealed packaging. Requests must be submitted within 30 days from the delivery date. Proof of purchase (order number or receipt) is required. For consumer safety, we cannot accept opened or used dietary supplements in accordance with FDA hygiene handling guidelines.
2. Damaged, Defective, or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery. To process your claim, include: A clear photo of the item and packaging Your order number A brief description of the issue Once verified, we will issue a full refund or replacement at no additional cost.
3. Non-Refundable Items The following items cannot be refunded in the U.S. due to health and safety regulations: Opened or partially used vitamins or supplements Items returned without original packaging Final sale or clearance items Gift cards Orders returned after 30 days Shipping charges are non-refundable, unless the return is due to our error.
4. How to Request a Return or Refund Contact our Customer Support: Email: support@[yourwebsite].com Subject Line: Refund Request – Order #[Order Number] If your request is approved, we will provide a Return Merchandise Authorization (RMA) number and return instructions. Returns without an RMA number may be rejected. Customers are responsible for return shipping costs, except when the product is defective or incorrect.
5. Refund Processing Time Once we receive and inspect your return: Refunds are issued within 5–10 business days. Refunds will be made to the original payment method only. Please allow additional time for your bank or credit card provider to finalize the transaction.
6. Exchanges (U.S. Standard Practice) We do not offer direct product exchanges. Customers must request a refund (if eligible) and place a new order.
7. FDA Compliance Disclaimer Our products are regulated as dietary supplements under FDA guidelines. We cannot accept returns of opened products due to federal safety and contamination-prevention standards. Statements on our website are not evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease, in compliance with U.S. dietary supplement labeling laws.