Refund & Return Policy

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Last Updated: 11/13/2025

Thank you for shopping with [Your Store Name]. We value your satisfaction and want you to feel confident in your purchase. Please read our Refund & Return Policy carefully before placing an order.

1. Eligibility for Returns

Due to the nature of vitamins, supplements, and consumable health products, we can only accept returns under the following conditions:

Returnable Items

You may request a return or exchange if:

• The product arrived damaged or defective.

• You received the wrong item.

• The product was missing from your order.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Opened or used products.

• Products with broken seals.

• Perishable items past their best-by date.

• Items marked as Final Sale.

If your item is not eligible for return, you may still contact us—we are always happy to help resolve issues.

2. Timeframe for Refund Requests

All requests for returns or refunds must be made within 30 days of the delivery date.

3. How to Request a Return

To initiate a return, please contact our Support Team at [support email] with:

• Your order number

• A description of the issue

• Photos of the product and packaging (if applicable)

We will review your request within 2–3 business days and provide further instructions, including return authorization (if required).

4. Condition of Returned Items

Products must be:

• Unopened and in their original packaging (unless damaged upon arrival)

• In the same condition as received

• Accompanied by proof of purchase

Unauthorized returns may not be accepted.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds

Refunds will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable, except in cases where we sent an incorrect or defective item.

6. Exchanges

We offer exchanges for defective or incorrect items. If an exact replacement is unavailable, we may offer store credit or a refund.

7. Order Cancellations

Orders may be canceled before they are shipped.
If your order has already been processed or shipped, cancellation is not possible, but you may still contact us for support.

8. Shipping Costs for Returns

• If the return is due to our error (incorrect, damaged, or defective product), we will cover return shipping.

• For all other eligible returns, customers are responsible for return shipping costs.

9. Contact Us

If you have questions about this policy or need assistance, please reach out to us:

📧 Email: buzzoaraujo@gmail.com
☎️ Phone: (786)-394-0280